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Reach the VidMint team at hello@vidmint.io for creator support, press inquiries, business partnerships and product feedback. A human replies within one business day; for instant answers to common questions, check the FAQ first.
All VidMint inquiries start at one address — hello@vidmint.io — and are routed internally by topic, so you never have to guess which department to email; just put your topic in the subject line.
| Topic | Where | Response time |
|---|---|---|
| Creator support & mint payouts | hello@vidmint.io | 1 business day |
| Press & media kit | hello@vidmint.io (subject: Press) | 1 business day |
| Partnerships & distribution | hello@vidmint.io (subject: Partners) | 2 business days |
| Privacy & data requests | hello@vidmint.io (subject: Privacy) | 1 business day |
Common questions — pricing, watermark policy, caption languages, cash-out thresholds — are answered in the VidMint FAQ, which is usually faster than email. Legal documents live at privacy policy and terms of service.
VidMint's roadmap is built from creator feedback: caption languages, export presets and mint-rule tweaks are prioritized by the volume and specificity of requests that arrive through this page and the in-app feedback form.
When you write, the most useful details are your device, your platform targets (TikTok, Reels, Shorts) and the exact moment the workflow broke or delighted you. Feature requests that arrive with a real use case move fastest. Learn more about how the team works on the about page.